Terms & Conditions

How the contract is formed between you and us, Crystals Limited (Greengauge Surfaces).

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract between us will only be formed when we send you this dispatch confirmation.

It is important to note that information about our products does not amount to an offer by us to sell the products on that basis. Rather, it is an invitation to you to make us an offer to purchase that product on that basis subject to these terms and conditions, therefore references to orders placed by customers are deemed to be references to offers by such customers to purchase the relevant produce from us.

Product Availability

Although we will endeavour to maintain to supply you with the item requested, sometimes we may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.

Service Availability

Our site is only intended for use by people resident in the UK. We do not accept orders from individuals outside those countries unless we specifically agreed in an individual case to accept an order from outwith the UK.

Your status

By placing an order through our site you warrant that you are legally capable of entering into binding contracts and that you are resident in the UK.

Order Returns

If after Greengauge Surfaces has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract before the goods are sent out to you, please do so by communicating that wish to us within 2 working days of our acceptance.

Except if the goods you

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